ServiceNow adds AI agent controls and employee automation tools
Source: SiliconANGLE (opens in a new tab) · Paul Gillin
Intel Summary
ServiceNow announced governance controls for artificial intelligence agents alongside no-code updates to its EmployeeWorks portal. The new features enable enterprise employees to build specialized assistants and automate routine workflows across company systems while establishing administrative oversight for autonomous agent deployments.
Why It Matters
As enterprises expand autonomous agent adoption across core systems, operational risk shifts toward unauthorized actions and unmonitored execution. Providing no-code creation paired with centralized agent governance allows IT departments to scale employee automation without losing visibility and control.
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