Cisco broadens agentic features in Webex collaboration platform
Source: SiliconANGLE (opens in a new tab) · Paul Gillin
Intel Summary
At its WebexOne event in Austin, Texas, Cisco Systems expanded its Webex collaboration portfolio to integrate artificial intelligence agents into team conversations, link office devices with workplace management, and automate follow-up tasks for customer service agents after interactions conclude.
Why It Matters
The rollout marks a transition in enterprise communication suites from passive conversational assistants to autonomous agents embedded in workflows, expanding automated task execution across team collaboration and customer support operations.
Part of an ongoing development
SourceCisco Systems expands Webex with agentic AI features
At its WebexOne event in Austin, Texas, Cisco Systems expanded its Webex collaboration portfolio to integrate artificial intelligence agents into team conversations, link office devices with workplace management, and automate follow-up tasks for customer service agents after interactions conclude. Claims are as reported; this summary makes no determination about accuracy or significance.
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