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Gaurav Anand
- Latest development
- Aug 26, 2026
- Published intelligence
- 1
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Latest intelligence
- VentureBeat
Orchestration is the new challenge for CX in the age of AI agents
Enterprise adoption of customer experience AI agents and voice automation is outpacing the architectural infrastructure required to support them, according to Tata Communications. Many organizations have rapidly bolted conversational AI interfaces onto legacy contact center and enterprise systems rather than modernizing underlying architectures. This deployment approach creates significant orchestration challenges, data silos, and operational bottlenecks as multi-agent systems expand across voice, messaging, and digital customer channels.